We accept unused returns up to 1 week after you receive them. You will be refunded (minus return shipping costs) when we receive the LEDs and verify their integrity.
We DO NOT accept returns on used LEDs that have had the adhesive backing removed.
It is your responsibility to test the LEDs as soon as you receive them. Please contact us immediately if your LEDs are not working when they are delivered. We want to make sure you get what you paid for!
There are quite a few reasons they are cheaper. Our competitors are cutting corners and doing things improperly.
We include power supplies that can provide adequate power for your LEDs. Some sellers are not including power supplies at all. In fact, they are recommending that you use a cell phone charger. This is actually unsafe.
Our competitors are not including cases. Our controllers will come installed inside a custom 3D printed case. It's not a good idea to have a bare circuit board laying on carpet. Static electricity can put a stop to your light show pretty quickly.
Other sellers are also powering the LEDs from the controller. We wire it up so that your LEDs pull power directly from the power supply. Much safer for the longevity of your controller.
No. The power supply provided is adequate for 1 LED strip. Connected more strips can damage the LEDs, power supply or the controller.
If you purchase multiple kits, you can use WLED to sync the kits together. This gives you the ability to have something like your TV backlighting to match the same color or effect as your under-cabinet lights.